A Master Class in Effective Communication Skills

£342.00 £273.60


23/03/2015 - 9:00 am


23/03/2015 - 5:00 pm


Hilton London Euston 17 – 18 Upper Woburn Place, London, London, London, WC1H 0HT   View map

  • Under 15 minutes walk to/from Train Station/ Underground/ Bus Stop to the Venue
  • Certificate Awarded

If you ask any person in any orgainisation, large or small about problems they face at work on a daily basis, you will usually find “communication” lying at the heart of it.

This intensive 1-day Master Class in Effective Communications course therefore, explores the importance of “communication at work” and provides you with the necessary skills and knowledge to maximise the impact of your communication on others, both in and outside the workplace.  The course is designed to help delegates understand how to maximise their communication skills in a variety of situations.

The course focuses on providing a set of useful communication tools and techniques that can be used in a number of different number formal and informal occasions, as well as with a range of differing personalities. The programme also focuses on enabling delegates to develop professional business communication skills to ensure they maximise their impact with everyone they encounter in the workplace, adapting their style to increase their influence and improve interpersonal relationships.


This course is targeted at any member of staff whose work depends on successful interaction with others and who want to maximise the impact their communication skills have on work based situations.


This Course will help you to become a more, inspirational and effective communicator.  By understanding the importance of clear and focussed written and verbal communication skills, delegates will be able to communicate with confidence and impact in a variety of workplace situations, ie. Team meetings, interviews, presentations, performance reviews, networking events.  They will understand the importance of “feedback” and the role behaviours and personalities play in relation to effectively communicating with others.

–  Introduction to the Field of Communication

  • The importance of communication in today’s modern setting
  • The key elements and skills of communication
  • Telephone communication
  • Written communication – email etiquette
  • Maximising our communication skills in a variety of situations
  • What helps and hinders communication at an individual, team and organisational level
  • Questioning skills
  • Listening skills
  • Self presentation and self promotion

 –  A Key Communication Skill – The Skill of “Feedback”

  • The importance of feedback to people and organisations
  • The types of feedback we receive in life
  • Structuring feedback
  • Giving and receiving feedback effectively

–  Communicating Assertively

  • What assertive communication is and is not
  • How we should plan, structure and conduct assertive communication
  • Using assertive communication in a variety of situations

–  Communication to Different Personalities

–  Employee Engagement


Course Trainer

Tom Courtney is a highly skilled Training & Development Specialist with over 27 years of experience in delivering a comprehensive range of Training & Development interventions to clients across all sectors of industry, both in the UK and internationally. Tom gained membership to the Chartered Institute of Tranining and Development (CiPD) in 1987, and throughout his career he has trained over 30,000 professionals, inspiring them to maximise their full potential in their particular field of expertise.
How Tom Courtney teaches
Courtney Associates firmly believe that every course we deliver must make people better at what they do and significantly improve their performance. Our aim is to give delegates the confidence to transfer their newly acquired skills, knowledge and techniques back into the workplace by providing interventions that are fully participative, creative, fun and inspirational. Tom uses a range of different techniques (see below) to engage with his delegates and help them develop their understanding of the subject matter, giving them the opportunity to learn new skills, tips and techniques in a comfortable and safe environment. – Trainer presentation and facilitation – Group exercises and discussion – Skills exercises and practice sessions
What Tom Courtney teaches
Tom delivers training in every area of “Management and Leadership” and is a specialist in the following areas: Communication, Motivation, Teams, Conflict, Influencing & Negotiation, Time Management, Presentations, Appraisal Skills, Public Speaking, Personal Effectiveness, and more.